1
Choose the customer entry points
Use your website, Google Business profile, Instagram bio, QR code, menu or receipt.
Shared inbox for Telegram
Stop losing customer messages in personal chats
GramDesk turns Telegram into a shared support inbox for local businesses. Keep bookings, quotes, pickup requests and follow-ups in one place. About $3 per bot/month, unlimited teammates. No heavy CRM.
No per-agent pricing Approx. $3 / bot / month Unlimited teammates Lightweight and fast
Incoming customer messages
Booking request
Do you have a table for tonight?
Quote request
How much will cleaning cost?
Delivery update
Can you move my pickup to tomorrow?
↓
GramDesk organizes
One private Telegram topic per customer.
↓
Shared inbox in Telegram
Unassigned Mine Reply Thread
Why it matters
Why local business messages get lost
Most teams do not need a heavy system. They need one inbox that stays organized when customers write from different places.
1
Support is scattered
Bookings, quotes and service questions arrive in personal chats, DMs and old threads.
2
Helpdesk tools are too expensive
Per-agent pricing and heavy setup make simple support look larger than it is.
3
Personal chats make handoff hard
When replies live in private accounts, the team loses context and customers get missed.
How GramDesk works
From customer message to reply, all inside Telegram
One bot, one private Telegram group and one shared workspace for the whole team.
1
Customer writes
They send a booking, quote, pickup or service question from a bot, QR code, website button or WhatsApp.
2
Topic created
GramDesk creates a separate customer topic in your private Telegram support group.
3
Team replies
Managers, receptionists or service staff answer from Telegram with the full thread.
4
Customer gets reply
The reply goes back to the same customer chat, while the thread stays organized.
Setup guide
How to set up Telegram support for a local business
Set up the public contact points first, then connect the bot and support group so every customer message goes into its own topic.
2
Create or choose a Telegram bot
The bot becomes the public contact point. Customers write to the bot, not to a personal account.
3
Create a private support group
Create one private Telegram group for owners, managers and the rest of the team.
4
Enable topics and permissions
Enable topics and give the bot the permissions it needs to manage replies.
5
Connect the bot and group
Connect the bot and the support group so each new message lands in the right thread.
6
Place the contact link
Add the bot link or QR code where customers already contact you.
7
Test the full flow
Send a test message, reply from Telegram and confirm the customer gets the answer.
8
Use it with the team daily
When a customer writes again, GramDesk reopens the same topic with context.
9
Understand cost and limits
One active bot costs about $3 per month, with unlimited teammates and no heavy CRM.
Simple pricing
Powerful shared support. Without the heavy price.
Everything you need to support customers on Telegram. None of the bloat, setup, or enterprise price tag.
No per-agent pricing
Add unlimited teammates without paying for every seat.
Approx. $3 / month
One active bot costs about $0.10 per day.
Unlimited teammates
Managers, receptionists and service staff can all reply.
Lightweight and fast
Connect a bot and start replying in minutes.
Who uses GramDesk
From solo founders to growing teams - anyone using Telegram bots for support.
01
Restaurants, cafes and food delivery
Bookings, menu questions and delivery updates.
Do you have a table tonight? Can I order takeaway? Do you deliver here?
02
Laundries and dry cleaners
Pickup time, delivery questions and order status.
Is my order ready? Can I move pickup? Can you deliver it today?
03
Repair shops and workshops
Repair status, estimates and pickup readiness.
Can you repair this? How much will it cost? Is my item ready?
04
Flower shops
Bouquet availability, delivery and order changes.
Can you deliver today? Do you have this bouquet? Can I change the address?
05
Cleaning services
Cleaning quotes, time slots and address details.
Can you clean this week? How much for a two-room apartment? Can we move the time?
06
Plumbers, electricians and home services
Urgent requests, photos of the problem and visit time.
Can someone come today? Here is a video of the leak. How much will it cost?
07
Salons and clinics
Appointments, rescheduling and price questions.
Do you have a free slot tomorrow? Can I move my appointment? How much does it cost?
08
Concierge and local assistance services
Reservations, errands and local service coordination.
Can you book this for me? Can someone help today? Please confirm the time.
Common conversations GramDesk can organize
These are the recurring message types that fit local support workflows best.
Booking request
Customer asks: Do you have a table for tonight?
Telegram team sees: Booking request appears in a private topic.
Customer receives: Yes, we have a table at 19:30.
Quote request
Customer asks: How much will cleaning cost?
Telegram team sees: A quote request stays in one Telegram topic.
Customer receives: Send the apartment size and preferred date.
Pickup or delivery update
Customer asks: Can you move my pickup to tomorrow?
Telegram team sees: The change is visible to the whole team.
Customer receives: Yes, we can move it to tomorrow morning.
Photo or receipt question
Customer asks: Here is the receipt and a photo of the issue.
Telegram team sees: Photos and receipts stay attached to the thread.
Customer receives: Thanks. We will check and reply shortly.
Follow-up from returning customer
Customer asks: I wrote yesterday. Can you continue?
Telegram team sees: GramDesk reopens the same customer topic.
Customer receives: Yes, we see your previous message and details.
What GramDesk is not
GramDesk is a lightweight shared Telegram support inbox. It is not a booking calendar, POS, delivery tracking system, call center platform, full CRM or deep analytics tool.
Not meant to replace
- Booking calendar
- POS
- Delivery tracking
- Call center platform
- Full CRM
- Deep analytics
Best for local teams when
- You want one private Telegram group for replies.
- You need separate topics for each customer.
- You want several teammates to answer from one inbox.
- You want to keep personal accounts private.
Comparison
Personal chats vs GramDesk vs helpdesk
Personal chats are chaotic. Helpdesks are powerful but heavy. GramDesk is the lighter middle ground for small teams that want one organized support inbox inside Telegram.
Personal Telegram chats
Setup
No setup, but the history is scattered across personal chats.
Best for
A single owner answering a very small number of messages.
Trade-off
Weak handoff and no shared workspace for the team.
Shared WhatsApp or phone messages
Setup
Useful when customers already contact you there, but replies can get messy.
Best for
Teams that already live in WhatsApp or use a shared phone line.
Trade-off
Less organized handoff when several people reply.
Booking, POS or delivery software
Setup
Strong for bookings, payments or dispatch workflows, but it is a different layer.
Best for
Structured reservations, POS, delivery tracking or courier tools.
Trade-off
Does not replace a simple shared inbox for replies.
CRM or helpdesk
Setup
Powerful, but heavier to configure and often built for larger teams.
Best for
Teams that need pipelines, automation, reporting and stricter queues.
Trade-off
More cost and complexity than many local businesses need.
GramDesk
Setup
Connect a bot, a private Telegram group and topics, then start replying.
Best for
Local teams that want one shared Telegram inbox for bookings and service questions.
Trade-off
Lightweight by design. Not a full booking or CRM platform.
FAQ
Quick answers for local business support.
How much does GramDesk cost?
About $0.10 per active bot per day, or roughly $3 per month. Pricing is per bot, not per teammate.
Is there a per-agent charge?
No. You can invite teammates without paying a seat fee for every person who replies.
Can several teammates reply from one Telegram group?
Yes. Managers, receptionists, dispatchers or support staff can work from one private Telegram workspace.
Can customers contact us from WhatsApp?
Yes. WhatsApp can be connected through Twilio, while your team keeps replying from Telegram.
Will customers see my personal Telegram account?
No. Customers write to your bot or connected channel, not to personal accounts.
Do I need a CRM to use GramDesk?
No. GramDesk is the lighter option when you mainly need one shared inbox, not a full CRM.
Is GramDesk a replacement for Zendesk or Gorgias?
For many small teams, yes. If you need heavy automation, pipelines or deep reporting, a full helpdesk may still fit better.
How fast can we set it up?
Usually in minutes once you have a Telegram bot and a private support group.
Can customers send photos and details?
Yes. Photos, receipts, addresses and other details stay attached to the same thread.
Do we need a website to use GramDesk?
No. You can share the bot link or a QR code from your website, Google Business profile, receipts, menus or social profiles.
Can we use QR codes for offline customers?
Yes. QR codes work well on menus, receipts, flyers, delivery packaging, reception desks and waiting areas.
Related guides and use cases
Continue with setup, pricing and related GramDesk workflows.
Setup and pricing
Useful guides
Ready to stop missing customer messages?
Connect your bot, invite your team and start replying from one shared Telegram workspace.