Ready-to-edit templates
Telegram bot menu template for an online school
Help students select the right support topic and include the course details needed for a faster answer.
Use this online school menu →Ready welcome message
“Hello! Select the topic of your question.”
Compare four welcome messages →Best for
- ✓Course creators and cohort-based schools
- ✓Membership and subscription learning products
- ✓Small student-support teams working in Telegram
Edit before importing
Course access, payments, schedule, materials, and technical help.
Use this online school menu →Buttons and what they should say
Contact student support
Ask for the course name and a short description of the issue.
Course access
Ask for the course and purchase email, never a password or code.
Payment question
Ask for the payment reference and date without card details.
Class schedule
Link to the current timetable and ask which cohort the student joined.
Learning materials
Ask which lesson or file is missing or not opening.
Technical issue
Ask for device, browser or app, error text, and a screenshot.
Ask the student to include
- →Course or cohort name
- →Email used for the purchase, when needed
- →Error text and a screenshot for technical issues
- →Payment reference without card details
Never request in chat
- ×Passwords, one-time codes, or full card details
- ×Sensitive identity documents unless required securely
- ×A promise of access before the team checks the account
Use this online school menu
Start with a practical menu, edit every label, preview it, and import it into your own GramDesk bot.
Use this online school menu →Frequently asked questions
Can students send screenshots?
Yes. The technical issue prompt asks for an error description and screenshot.
Does the menu replace the learning platform?
No. Lessons stay in your LMS; the menu only organizes support questions.