Ready-to-edit templates
Telegram bot menu template for a service business
Collect the few details your team needs to estimate, schedule, or route a service request.
Use this service menu →Ready welcome message
“Hello! Choose a section so we can help faster.”
Compare four welcome messages →Best for
- ✓Repair and maintenance teams
- ✓Cleaning and home services
- ✓Local businesses handling appointment requests
Edit before importing
Collect the problem, photo, address, time, and job status.
Use this service menu →Buttons and what they should say
Contact the team
Describe the service you need and where it is required.
Describe the problem
Ask for a short description and when the problem started.
Send a photo
Explain which photos will help the team review the request.
Service area
List the areas served and ask for the customer’s district or address.
Preferred time
Ask for two convenient date and time options.
Request status
Ask for the request number or the phone number used when booking.
Ask the customer to include
- →A short description of the problem
- →A photo when it helps diagnose the request
- →Service address or area
- →Preferred date and time
Avoid unnecessary friction
- ×Requesting documents before confirming they are needed
- ×Promising a final quote without reviewing the request
- ×Collecting sensitive personal data in a public group
Use this service menu
Start with a practical menu, edit every label, preview it, and import it into your own GramDesk bot.
Use this service menu →Frequently asked questions
Can I add booking times?
You can ask for a preferred time. GramDesk does not claim calendar availability or confirm appointments automatically.
Can the customer send a photo?
Yes. The menu can instruct the customer to send photos when they contact support.