Ready-to-edit templates
Telegram bot menu template for an online store
Give shoppers a quick path to order help without making them guess what information your team needs.
Use this store menu →Ready welcome message
“Hello! What can we help you with?”
Compare four welcome messages →Best for
- ✓Small ecommerce stores
- ✓Instagram and Telegram sellers
- ✓Stores handling delivery and returns in chat
Buttons and what they should say
Talk to support
Send your question and order number, if you have one.
Order status
Send the order number so the team can check its status.
Delivery and payment
Tell us your city and what you want to know about delivery or payment.
Returns and exchanges
Send the order number, item, and a short reason for the request.
Product question
Name the product, size, or variant you are interested in.
Ask the customer to include
- →Order number for post-purchase questions
- →City or postal code for delivery questions
- →Product name, size, or variant
- →A short reason for a return or exchange
Do not request in a chat menu
- ×Full card details or payment passwords
- ×Account passwords or one-time codes
- ×Long forms before the customer can ask for help
Use this store menu
Start with a practical menu, edit every label, preview it, and import it into your own GramDesk bot.
Use this store menu →Frequently asked questions
Can I change every button?
Yes. The template opens in the visual builder, where you can rename, reorder, add, or remove buttons.
Does the menu replace my existing one immediately?
No. GramDesk shows the existing menu count and asks for confirmation before replacing it.