1
Support is chaotic
Messages are scattered across personal chats. Important requests get lost and response times suffer.
Shared inbox for Telegram
Stop losing customer messages in personal chats
GramDesk turns Telegram into a shared support inbox for your team. Simple setup, around $3 per bot/month, unlimited teammates. No heavy CRM.
Approx. $3 per bot / month
Unlimited teammates
No heavy CRM
Simple setup
Want to see the steps first? Open the setup guide.
Works with Telegram and WhatsApp
2
CRM & helpdesk tools are too expensive
Per-agent pricing, complex setups, and features small teams do not need. Overkill for small teams.
3
GramDesk is simple
One Telegram bot. One shared inbox. Unlimited teammates. Built for speed and clarity.
How GramDesk works
From customer message to reply — all inside Telegram.
1
Customer writes to your bot
They message your Telegram or WhatsApp bot with a question.
2
GramDesk creates a thread
The message appears in your shared inbox as a new conversation.
3
Your team replies in Telegram
Anyone on the team can reply, collaborate and assign if needed.
4
Customer gets the reply
Replies are sent back to the customer automatically in the same chat.
Setup takes a few minutes: create a bot, connect the token, add the bot to a group and enable topics.
See step-by-step setupPowerful shared support. Without the heavy price.
Everything you need to support customers on Telegram. None of the bloat.
Connect your botNo per-agent pricing
Add unlimited teammates at no extra cost.
Approx. $3 / bot / month
Simple, predictable pricing. Cancel anytime.
Lightweight & fast
Built for speed. Get started in minutes.
Secure & reliable
Your data stays in Telegram. We never read your messages.
Simple pricing
Pay for active bots daily. Around $3 per bot/month, with unlimited teammates included.
Before paying, you can connect a bot and test the workflow first. How to set up GramDesk
Pay per bot
Simple daily pricing for small teams
$0.10 / bot / day
Approx. $3 / bot / month
$1.50 starting balance included
- ✓ Unlimited teammates
- ✓ Shared Telegram inbox
- ✓ Unlimited conversations
- ✓ Telegram group support
How billing works
1
Add balance
Top up your account balance when you are ready.
2
Your bot uses balance daily
Each active bot uses about $0.10 per day. Teammates are included.
3
No trial timer
There is no countdown. The bot keeps working while it has balance.
Who uses GramDesk
From solo founders to small teams - use GramDesk when customer messages need one shared Telegram workspace.
Website support
Receive website messages and reply from one Telegram group.
View website use case →Online store support
Handle orders, shipping questions and returns without losing customer context.
View store use case →Local business support
Organize bookings, quotes and service questions in one Telegram inbox.
View local business use case →WhatsApp support in Telegram
Reply to WhatsApp and Telegram conversations from one Telegram workspace.
View WhatsApp use case →Freelancers
Keep client chats organized and separate from personal messages.
View freelancer use case →Keep personal Telegram private
Let customers contact a bot instead of your private account.
View privacy use case →Multiple businesses
Manage several projects from one Telegram workspace.
View multi-business use case →Choose the right support setup
Personal chats are simple but messy. Helpdesks are powerful but heavy. GramDesk gives small teams a shared inbox inside Telegram.
Personal chats
Simple at first, messy later.
- ✓
Free to start
- ✓
No setup
- ✕
Hard to share with a team
- ✕
No clear inbox
- ✕
Customers write to personal accounts
GramDesk
Shared Telegram inbox for small teams.
- ✓
$0.10 / bot / day
≈ $3 / bot / month
- ✓
Unlimited teammates
- ✓
One topic per customer
- ✓
Inside Telegram
- ✓
No heavy CRM
CRM / helpdesk
Powerful, but often too heavy.
- ✓
Built-in workflows
- ✓
Advanced dashboards
- ✕
$20–50 per seat
- ✕
Usually complex setup
- ✕
Separate dashboard to learn
Useful guides
Practical articles about Telegram, WhatsApp and customer support workflows for small teams.
Telegram for E-commerce: Orders and Customer Questions
How online stores can use Telegram for customer support: product questions, delivery updates, returns, order status and team replies in one place.
Read guide →How Freelancers Can Stop Losing Leads in Telegram
Why freelancers lose leads in personal Telegram chats and how to organize a separate work channel without CRM, chaos or extra tools.
Read guide →How to Separate Work Chats from Personal Chats in Telegram
How freelancers and small businesses can separate work chats from personal chats in Telegram using a bot: no chaos, lost clients or personal account on your website.
Read guide →Team Customer Support in Telegram
How a small business can organize team customer support in Telegram: shared group, roles, conversation history, fast replies and order without a heavy CRM.
Read guide →Free Telegram tools
Small utilities to help you set up Telegram support faster.
FAQ
Quick answers before you connect your bot.
How much does GramDesk cost?
GramDesk uses balance-based pricing. One active bot costs about $0.10 per day, which is roughly $3 per month. You can start with the included balance and add more when you are ready.
Is there a per-agent charge?
No. You pay for the bot, not for every teammate. Add your managers, assistants or partners to the Telegram support group without turning each person into a new monthly seat.
Do customers see my personal Telegram account?
No. Customers write to your Telegram bot or connected channel, not to your private Telegram profile. Your team replies from a private support group, so personal accounts stay separated from customer conversations.
Can several teammates reply from one Telegram group?
Yes. Your team works from one private Telegram group. Each customer conversation is organized as a separate topic, so teammates can see context, reply faster and cover for each other when someone is busy.
Can customers contact us from WhatsApp?
Yes, WhatsApp can be connected through Twilio. Customers stay in WhatsApp, while your team replies from Telegram. This lets you keep Telegram as the main workspace without forcing customers to change channels.
Do I need a CRM or another dashboard?
No. GramDesk is built for small teams that want support inside Telegram, not another heavy dashboard. If you only need to receive customer messages, organize conversations and let several people reply, GramDesk is enough to start.
Ready to stop missing customer messages?
Connect your bot, invite your team and start replying from one shared Telegram workspace.